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Built for the calls that keep your business running

Every industry has a different reason callers hang up. Here's how Arcmindd agents are configured to handle the ones that matter most to you.

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Support agent working at a desk with a headset and laptop

68%

of calls fully resolved without a human

Customer support

Front-line support that never puts callers on hold

Resolve billing questions, order status and account changes on the first call, and hand off the complex 10% to a human with full context.

  • Order status, refunds and account updates
  • Tiered escalation with full call context
  • 24/7 coverage across time zones

Customer support agent

Sample call

Hi, I never got a refund for an order I returned three weeks ago.
I'm sorry about that. Let me pull up your order — could I get the email on the account?
It's dana@northwindretail.com.
Found it. Your refund of $84.20 was held on a stock mismatch — I've released it now, you'll see it in 2–3 business days.
Clinician reviewing a patient chart on a tablet

3.1x

more appointments booked after hours

Healthcare

Patient intake and scheduling without the hold music

Book, reschedule and confirm appointments, collect intake details, and route urgent calls straight to a nurse line — HIPAA-eligible end to end.

  • Appointment scheduling and reminders
  • Insurance and intake detail collection
  • Urgent-call triage to a human line

Healthcare agent

Sample call

I need to move my Thursday appointment with Dr. Alvarez.
Sure — I have you at 2:30pm Thursday. I can offer Friday 10am or Monday 3pm, which works better?
Friday at 10 is great.
Done — you're confirmed for Friday at 10am, and I've sent a text confirmation to the number on file.
Real estate agent showing a house exterior

2.4x

more showings booked per listing

Real estate

Never miss a lead calling about a listing

Answer listing inquiries instantly, qualify buyers, and book showings directly into your agents' calendars — day or night.

  • Listing questions and availability
  • Buyer qualification and budget screening
  • Direct showing bookings to agent calendars

Real estate agent

Sample call

Is the 3-bedroom on Maple still available?
It is — listed at $649,000, and there's a showing slot tomorrow at 5pm or Saturday at 11am.
Saturday works.
Booked with agent Rosa Kim for Saturday at 11am — I've texted you the address and her contact.
Warehouse worker checking packages against a handheld scanner

54%

fewer calls escalated to dispatch

Logistics & delivery

Delivery updates and dispatch, handled automatically

Field 'where's my order' calls, reschedule deliveries, and route driver exceptions to dispatch — without adding headcount during peak season.

  • Real-time delivery status lookups
  • Delivery window rescheduling
  • Driver exception routing to dispatch

Logistics & delivery agent

Sample call

My delivery was supposed to arrive by noon, it's not here.
Checking now — your driver is running about 40 minutes behind due to traffic, new estimate is 12:45pm.
Okay, I can work with that.
I'll text you the moment it's out for the final stretch. Anything else I can help with?
Recruiter reviewing resumes at a desk

5x

more candidates screened per week

Recruiting & staffing

Screen and schedule candidates at scale

Run first-round phone screens, answer role questions, and book qualified candidates onto recruiter calendars automatically.

  • First-round phone screening at scale
  • Role and compensation Q&A
  • Recruiter calendar booking for qualified candidates

Recruiting & staffing agent

Sample call

Thanks for applying to the Warehouse Associate role — do you have a few minutes for some quick questions?
Sure, go ahead.
Great — are you able to work weekend shifts, and do you have prior forklift certification?
Yes to both.
Person reviewing financial charts on a laptop

41%

reduction in average handle time

Financial services

Account servicing that meets compliance requirements

Handle balance inquiries, card activation and fraud-alert callbacks with full call recording, disclosures and audit trails built in.

  • Balance, transaction and card activation
  • Fraud-alert callback verification
  • Mandatory disclosures and full audit logging

Financial services agent

Sample call

I got a fraud alert text about a charge I didn't recognize.
I can help — for your security, can you confirm the last four digits of the card?
4471.
Thanks, verified. I've frozen that card and I'm sending a replacement — it'll arrive in 3–5 business days.

Put a voice agent on your hardest call flow

Talk to our team about your call volume and use case — most agents go live within a week.

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